IT Support Field Service Management Software & Technician App
Custom software for IT support companies and managed service providers — manage helpdesk tickets, on-site support and more from one web app, with a mobile app for your team in the field.
Software that understands IT Field Support
IT support companies and managed service providers have a workflow generic software doesn't understand. We design every screen, checklist and report around the equipment you handle and the jobs you do — then build it as a secure web app for your office and a mobile app for your team.
Jobs we help you manage
- Helpdesk tickets
- On-site support
- Preventive maintenance
- Asset management
Equipment & assets tracked
- Desktops & laptops
- Servers
- Printers
- Networks
- Software & licences
Also included
- Site & Network Records
- SLA & Uptime Tracking
- Job scheduling & dispatch
- Quotes, GST invoices & payments
- Dashboards & MIS reports
Problems we solve for IT Support
Sound familiar? These are the issues we hear most from IT support companies and managed service providers.
Ticket chaos
Requests by phone, email and WhatsApp from many clients.
Engineer utilisation
Hard to see who is working on what.
Asset records
Client hardware and warranty details aren't tracked.
IT Support software modules
Industry-specific features plus the proven core every service business needs — pick what you need.
Multi-Client Helpdesk
Tickets from email, WhatsApp and portal for every client.
Engineer Timesheets
Time per ticket and client for billing and utilisation.
Client IT Asset Register
Hardware, software, licences and warranty per client.
Job Scheduling & Dispatch
Create jobs from calls, WhatsApp or the portal and assign them by skill, area and availability.
Technician Mobile App
Job details, GPS check-in, checklists, photos, parts used and customer e-signature — offline too.
AMC & Contract Management
Contracts auto-create preventive visits and remind you before renewals are due.
WhatsApp Updates & Customer Portal
Customers book, track and receive service reports on WhatsApp or a self-service portal.
Inventory & Spare Parts
Warehouse and van stock, auto-deducted from jobs, with reorder alerts.
Quotes, Invoices & Payments
GST quotations and invoices from completed jobs, UPI payment links and outstanding tracking.
Web app for the office
For owners, coordinators and managers — accessible from any browser.
- Live dashboard of open jobs, SLAs and renewals
- Customer, site and desktops & laptops register
- Contracts, quotations and GST invoicing
- Reports by technician, customer and job type
Mobile app for the field
Android and iOS app for your team, with offline mode.
- Today's jobs with navigation and GPS check-in
- Helpdesk tickets checklists, readings and photos
- Parts used, customer e-signature and feedback
- Works offline — syncs automatically
How we build it
Field Service Management Software
Custom FSM software and technician apps for service, AMC, installation and maintenance businesses.
Learn moreCustom Software Development
Software built around the way your business actually works — not the other way round.
Learn moreMobile App Development
Native and cross-platform iOS & Android apps for customers, staff and field teams.
Learn moreAPI Development & Integration
Connect your apps, payment gateways, WhatsApp, Tally, ERPs and third-party services.
Learn moreFrom first call to go-live
Discover
Free consultation to understand your process, goals and budget.
Plan & Design
Scope document, fixed quote, wireframes and clickable prototype.
Build
Agile sprints with a demo every two weeks — you see progress early.
Launch
Testing, data migration, training and go-live support.
Support & Grow
Warranty, monthly support plans and new features as you grow.
IT Support software — FAQs
Can tickets come from email and WhatsApp?
Yes. Emails and WhatsApp messages are converted into tickets automatically and linked to the right client and asset.
How much does IT support software cost?
It depends on the modules, apps and integrations you need. After a free consultation we give you a fixed, itemised quote — and you own the software, with no per-user licence fees for what we build.
Can tickets be created automatically from monitoring alerts?
Where your monitoring tool or NMS provides an API or email alerts, tickets can be created and assigned automatically.
Can engineers record configurations and photos at the site?
Yes. The mobile app captures configuration details, serial numbers, test results and photos against the site record.
Integrations depend on the third-party provider offering an API, SDK or data export, and are confirmed during scoping. Any third-party licences, API or usage fees, subscriptions (e.g. WhatsApp Business API, SMS, maps, cloud hosting) and hardware are billed by the provider and borne by the client.
Related industries we serve
Telecom
Cell sites, Transmission equipment, Power & battery systems and more.
Fiber Optic Installation
Underground fiber routes, Aerial fiber, FTTH connections and more.
Internet Service Providers
FTTH connections, Wireless links, Routers & ONTs and more.
Network Installation
Structured cabling, Racks & patch panels, Switches & routers and more.
Computer Repair
Laptops, Desktops, Motherboards and more.
Printer / Copier Service
Multifunction copiers, Laser printers, Production printers and more.
Get custom software for your IT Support business
Tell us how your team works today. We'll suggest the right modules, show a prototype and give you a fixed quote.
- Free consultation
- Prototype before you commit
- Fixed, itemised quote
- You own the software