EV charging is growing quickly, and with it the work of installing and maintaining chargers — wallboxes in homes and offices, AC chargers in residential complexes, DC fast chargers at highways, fleets and malls. Installers and charge point operators face two challenges: running many installation projects efficiently, and keeping a growing fleet of chargers working. Drivers have little patience for broken chargers, and site owners expect high uptime.
The installation workflow
- Enquiry and booking — home owner, business or site owner requests a charger.
- Site survey — electrical capacity, distance from the board, mounting location, cable route, earthing, permissions.
- Quotation and approval.
- Materials and scheduling — charger, cables, protection devices, civil work if needed.
- Installation — mounting, cabling, protection, earthing.
- Commissioning — tests, configuration, network connection, test charge.
- Handover — customer training, documentation, warranty registration.
Site surveys on a tablet
A structured survey form captures the information installers need: supply type and capacity, existing load, distribution board details, distance and route, mounting surface, parking layout, network coverage and photos. Surveys done this way produce accurate quotes and avoid surprises on installation day.
Installation projects
Commercial and public sites involve multiple chargers, civil work, transformers or supply upgrades and permissions. Tracking each project by stage — survey, design, approvals, procurement, civil, electrical, commissioning — with documents and photos keeps projects on schedule and gives customers visibility.
Commissioning records
Commissioning tests — insulation, earthing, protection device checks, configuration and a test charge — recorded per charger create a reliable baseline. Charger serial numbers, firmware versions and network details are recorded for later support.
Charger asset register
Every installed charger is recorded with site, model, power rating, connector types, serial number, firmware, installation date, warranty and service contract. For operators, this register is the basis for maintenance and uptime reporting.
Preventive maintenance
Chargers need periodic inspection: connectors and cables for wear and damage, cooling systems and filters (especially DC chargers), enclosures and seals, protection devices, displays and payment terminals, and firmware updates. Checklists by model ensure consistency.
Fault management and uptime
Charger faults come from monitoring platforms, site owners and drivers. Where the charging management platform provides an interface, faults can create tickets automatically. Tickets are prioritised by site importance — a highway fast charger is more urgent than one of many AC chargers in an office. Downtime per charger is recorded, giving uptime reports by site and customer.
Spare parts
Connectors, cables, contactors, power modules, fans and displays are tracked in stock and with technicians. Many faults can be fixed with swaps; tracking which parts fail most informs purchasing and supplier discussions.
Driver and customer support
Drivers report problems through QR codes on chargers, apps or helplines. Capturing these reports as tickets with charger ID and description speeds diagnosis. Site owners receive reports on uptime and service activity.
Common problems this software solves
- Incomplete surveys leading to wrong quotes.
- Projects stalled without visibility.
- No record of commissioning settings.
- Slow response to charger faults.
- No uptime reporting for site owners.
KPIs to track
- Survey-to-installation lead time.
- First-time commissioning success.
- Charger uptime by site.
- Fault response and fix time.
- Repeat faults by model.
Where to start
Start with surveys, installation tracking and the charger register. Add preventive maintenance and fault tickets as your installed base grows, then platform integrations and customer reports. Corposol builds EV charging installation and maintenance software. Talk to us.
Residential complexes and workplaces
Apartment complexes and offices are among the fastest-growing charging locations. They often start with a few chargers and add more as demand grows, which makes load management and electrical capacity planning important. Recording each site's supply capacity, installed chargers and load management settings lets installers propose expansions confidently and avoid overloading supplies. Residents and employees can report issues through a QR code on each charger, and the facility manager receives regular uptime and usage-related service reports.
Fleet charging depots
Fleets of electric buses, delivery vans and taxis depend on depot chargers working every night. Downtime directly affects operations the next day. Depot customers usually want strict SLAs, scheduled preventive maintenance during daytime when vehicles are out, and spare-part availability on site for critical components. Software that supports these priorities — and reports uptime per charger — helps service providers win and keep fleet contracts.
Warranty claims with manufacturers
Charger manufacturers handle warranty claims through their own processes. Recording serial numbers, firmware versions, fault codes, photos and parts replaced per incident makes warranty claims faster and more likely to succeed, and the data reveals which models or components fail most often.
Frequently asked questions
Can charger faults create tickets automatically?
Where the charging management platform provides an API or alert feed, faults can create service tickets automatically; otherwise tickets are raised from alerts or customer reports.
Can we manage home and commercial installations together?
Yes. Residential wallbox installations and commercial or public charging sites can run in the same system with different workflows and checklists.
Can site surveys be done on a tablet?
Yes — electrical capacity, cable routes, mounting locations and photos recorded on site, producing a quotation the same day.
Can commissioning test results be recorded?
Yes. Electrical tests, earthing, protection settings and charge tests are recorded per charger with pass/fail and photos, forming the handover record.
Can we track charger uptime for each site?
Yes. Downtime from faults is recorded per charger, and uptime can be reported per site and customer.
Can customers book installations online?
Yes, through a booking form or portal that captures site details and creates a survey job.
Can firmware versions be tracked per charger?
Yes. Firmware versions are recorded at commissioning and after updates, which helps diagnose faults and plan updates across a fleet of chargers.
